Contact
Reaching the editorial desk
Write to us at [email protected]. One inbox serves the whole site and it is read by the same people who write the reviews, so there is no ticket queue and no automated first reply. Messages sent on a weekday are usually answered within two working days; anything arriving over a New Zealand public holiday weekend takes a little longer.
Reporting a figure that has changed
The most useful message we receive is a correction. If a welcome offer, a wagering multiplier, a withdrawal window or a payment method on this site no longer matches what the operator shows you, send the brand name and a screenshot or the exact wording you were given. We re-open the account, check it ourselves and update the review with a fresh date rather than editing quietly.
What we cannot help with
We are an independent review desk, not an operator and not a regulator. We cannot release a stalled withdrawal, unlock a verification hold, reverse a closed account or recover a lost balance. Those disputes belong with the operator's support team first and, if that fails, with the authority named on its licence. Ask us and we will point you to the right licensing body, but the complaint has to travel through them.
Commercial and media enquiries
Operators, affiliate managers and journalists should use the same address and say so in the subject line. Listing enquiries are answered, but placement in the ranking is not for sale and asking will not change a score.